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Verify

Roberta Pieri is committed to fighting counterfeiting of our products to preserve the safety of our customers and offer a safe and reliable high-end product

FAQ

What type of service does this page offer?

This page offers an authenticity verification service for Roberta Pieri handbags. Users can enter the unique product code of the bag into the dedicated form to receive confirmation of authenticity via email.

How can I find the product code of my Roberta Pieri bag?

The unique product code of your Roberta Pieri bag can be found on one of the internal labels of the bag itself. It is usually printed on a small tag inside the main pocket or on the lining of the bag.

Please note that bags purchased before June 2024 may not have a unique verification code.

What happens after entering the product code in the verification form?

Once you've entered the product code into the verification form, click on "Verify Authenticity." You will receive a confirmation of the request and the necessary information for the verification process via email.

How long does it take to receive confirmation of my bag's authenticity?

The authenticity verification process takes up to 24 business hours. You will receive an email confirming the authenticity of your Roberta Pieri bag within this timeframe.

What if my bag is identified as not authentic?

If your bag is identified as not authentic, please contact us immediately for further information and assistance. We will do our best to resolve the situation in the most timely and satisfactory manner possible.

Is this service free of charge?

Yes, the Roberta Pieri authenticity verification service is absolutely free for all our users.

Can I use this service to verify the authenticity of multiple bags?

Yes, you can use this service to verify the authenticity of all the Roberta Pieri bags you own by entering the respective product code into the verification form.

What should I do if I have other questions or issues?

If you have any other questions or encounter issues with our Roberta Pieri authenticity verification service, please contact us through our contact form or via email at customerservice@robertapieri.it. Our customer support team will be happy to assist you.

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