Legal Notes - Roberta Pieri
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Legal Notes

The Roberta Pieri ® brand, registered and recognized at an international level, is a brand exclusively owned by the Company INSTILE S.r.l., an enterprise located in the heart of Tuscany that manufactures high quality leather and fabric bags with an artisanal method.

Our Brand philosophy is producing elegant and sober items, that are easy to wear, comfortable and light in weight, but at the same time very chic and feminine.

All Roberta Pieri® bags are totally made in Italy.

Features, images and prices of all articles can be seen in detail in the information sheets of the relevant sections of this web-site.

Before purchasing a product, however, our Clients are kindly invited to carefully read this Notice containing the general Sales Conditions (hereunder called “Conditions”) of the Roberta Pieri® products (hereunder called “Products”) and the informative report for the Consumer. We also invite you to print and keep one copy of this Notice, on paper or another lasting medium, on the occasion of any new purchase, since the Conditions and the applicable regulations may vary in time.

We also kindly remind you that, on confirming your purchase, you will be requested to agree to these Sales Conditions, and therefore if you send your order through the functions of this web-site, you’ll automatically accept these.

In conformity with the Legislative Decree 206 dated September 6, 2005, (“Consumption Code”: please see the references to the relevant legislation in the appendix), we are glad to give our Clients the following information.


To the effects of article 49 and following ones of the Consumption Code, we inform you that our / web-sites (hereunder called “Site”) is exclusively intended for the online sale of our Products. This is a retail sale addressed to clients or users, as defined in the articles 3 and 5 of the Consumption Code, who are of age according to their National law or are however over 18 years old (hereunder called “Clients”).

Minors are warned not to use the Site to send purchase orders of Products, either directly or through third parties.


Our / web-sites and their relative content are exclusively owned by the Company INSTILE S.r.l., with registered office in Uzzano (Pistoia), Via F. Parri 67-69 (ZIP 51010), VAT Number 01629120476, Company’s capital Euro 10,000, totally paid, registered in the Companies’ Register at the Chamber of Commerce in Pistoia under Nr. 01629120476 (hereunder called “Owner”).

All relevant rights of intellectual and industrial property are reserved to the Owner.

It is therefore forbidden to anyone who is not previously and expressly authorized by the Owner to use brands, names, images and any other content of the Site. in any way or form and for any purpose

It is advised that whoever tries to reproduce, alter, transmit, publish or re-distribute to third parties any content of the Site, including documents, characters, design, software, codes and format scripts will be prosecuted according to law.


We inform our Clients that for any information about the Products, the use of the Site, the purchases carried out and for possible claims, the Owner can be contacted as follows:

- e-mail: ;


In order to make purchases, it’s necessary for the Client to be registered with his own personal account (hereunder called “Account”).

The registration of the Account and the use of the Site are free of charge; for the costs of accessing and browsing the net, our Clients are invited to obtain information from their telephone or network service providers.

It is forbidden to supply the Owner with personal data that are untrue or belong to third parties through the purchase order forms and it is also forbidden to register more than one account for the same person.

The Owner reserves the right to prosecute such actions and any other fraudulent act possibly carried out to his own detriment or to the detriment of other Clients and users.

The credentials to access your Account are personal and exclusive for each Client and cannot be transferred or shared with third parties; in case of violation, the Owner shall not be responsible for any abuse committed against the Client.


By sending his order electronically, the Client declares he has looked over the Conditions and totally accepts them as they are indicated in this Notice.

Please note that, by sending the order through the functions of the Site, the Client commits himself to the payment, pursuant to Article 51 of the Consumer Code.

We inform our Clients that the stock of Products present on the Site does not necessarily reflect the warehouse availability at the time of the order and therefore the Owner reserves the right to confirm the availability of the purchased Products.

The Owner reserves moreover the right to confirm the validity of the transaction and the good outcome of the payment, to check the details of previous transactions carried out by the Client on the Site and, wherever possible, the correctness and truthfulness of the entered data. The Owner also reserves the right to reject an order if this is sent by persons who are not qualified as Consumers or however if the Owner thinks that the acceptance of an order is in contrast with the actual regulations.

In the event that the Products ordered are not available, the transaction is invalid or the payment is not successful, or when the order is refused for other reasons, the Owner shall promptly notify the Client.

The acceptance of the order is communicated by a confirming e-mail sent to the electronic mail address indicated by the Client in his Account.

The order confirmation e-mail sent by the Owner shall contain the following details:

- reference number and date of the order;

- type of Products purchased, quantities and unit prices;

- selected payment method;

- total amount of the purchased Products; the amount due for VAT or any other duties shall also be indicated;

- transport expenses.

Once confirmed, orders cannot be modified, except for the withdrawal right of the Client, that shall be exercised with the methods hereunder indicated.

Orders sent separately will be considered as single orders, even if they are sent by the same Client.

The Client is required to check the correctness of the data indicated in the order confirmation e-mail and notify the Owner about possible mistakes or omissions within 24 hours from the receipt of the e-mail.


All selling prices of the Products exhibited in the Site are expressed in EUR or USD and include VAT and any other applicable fiscal duty.

Prices may be subjected to changes in time, and it is therefore necessary for the Client to carefully check the price of the relevant Product at the time of its purchase.

Once the order has been carried out, however, the price of purchased Products shall not be changed.

Notice for NON-UE Clients

Please know that the prices of the Products exhibited in the Site do not include possible Customs duties, that will be at the charge of the Client.


When implementing an order, the Client has the possibility of selecting his favourite payment method.

The Owner offers the following payment methods:

- Paypal;

- Credit Card

If the Client selects the “Paypal” system, we remind him that his sensitive data are directly supplied to the payment service provider and not to the online shop or the service provider who manages it. Therefore the payment security is guaranteed by Paypal Europe S.a.r.l. et CIE and the transaction occurs on the so-called “safe server” of the Company itself.

If the Client selects payments by credit card, the relative data are supplied to the relative manager of the payment platform, according to the methods and conditions established by it.


The Roberta Pieri® Products are carefully packed and the packaging is customized, in order to assure integrity and protection of the goods.

Purchased Products are shipped by the Owner within 3 working days from order confirmation, except if goods are not available. In this case, the Owner shall promptly advise the Client.

The shipment is addressed to the destination indicated by the Client at the time of the order, is made by express carriers and insured against theft and accidental damage occurred during transport.

Delivery times may vary depending on the destination; therefore the Owner, without prejudice to compliance with the delivery times indicated, shall not be in any case responsible for any delays in delivery imputable to the carrier or to external factors.

Just as an indication, we inform our Clients that the Products are delivered on average with the following timing, starting from the time of shipment:

- Italy: two (2) working days for Northern-Central areas, and three (3) working days for Southern Italy and Islands;

- Europe: two/three (2/3) working days for the main destinations, and three/four (3/4) working days for other destinations;

- USA and Canada: two/four (2/4) working days;

- South America: four/five (4/5) working days;

Middle East: four/seven (4/7) working days;

- Australia and Oceania: four/seven (4/7) working days;

- Africa: five/seven (5/7) working days.

Notice for NON-UE Clients

In case of delays due to the customs offices of the countries of transit or destination, the Client shall be contacted directly by the carrier, with whom he will agree upon the actions to be taken for the clearance of the shipment.


At the time of delivery, the Client should check the integrity and correspondence of the number of packages with the number indicated on the carrier’s consignment note.
If the packaging appears tampered, wet or damaged, the Client is invited to reject the goods and immediately inform the Owner by means of an e-mail message to be sent to the address indicated in the "Contact" section of this Notice.

The risks of loss or damage to the Products purchased are transferred to the Client in the moment when he himself, or a third party appointed by him to receive the shipment, acquires the material availability of the shipment containing the Products.
In the event that the Client expressly requests a type of transport or a different carrier from the one organized by the Owner, the latter is released from any risk of loss or damage to the Products purchased by the Client at the time of the delivery of the Products to the carrier or to another third party indicated by the Client

Notice for NON-UE Clients

Please note that, in the case of a shipment to NON-EU countries, the shipment is regulated by the "DAP" clause (Delivered At Place), INCOTERMS 2010 version, and therefore any possible customs or administrative charges for the importation of goods must be fulfilled by the Client at his own care and expense.


The Owner guarantees the authenticity of the Products represented on the Site and their compliance with the descriptions provided therein.

The Products sold in this Site are covered by a legal guarantee of two (2) years starting from the moment when the Client acquires the material availability of the Product.

The Client is however advised that it is his commitment to inform the Owner about any fault of conformity of the Product within two (2) months from its discovery, under penalty of decadence.

For the detailed rules of the legal guarantee, our Clients are kindly invited to read article 128 and the following ones of the Consumer Code, shown in the appendix.


(Notice downloadable BELOW )

The Client has a period of fourteen (14) days to withdraw free of charge from this contract without being obliged to give a reason.

The following issues are excluded:
- shipping and transport costs and any customs charges, if the Client has expressly selected a type of delivery different from the one offered by the Owner, or if the return must be sent back from a NON-EU Country;

- any cost due to the decrease in the value of the Products delivered, resulting from their handling other than what is necessary to enable the Client to ascertain nature, characteristics and functionality of the Product, and the costs will be at the charge of the Client in any case.

The term of fourteen days runs from the day of delivery to the Client or a third party appointed by him, or, in the case of more Products ordered by the Client with a single order and delivered separately, from the day of delivery of the last Product.

Before the expiry of the period of fourteen days to exercise the withdrawal right, the Client shall inform the Owner of his decision to exercise the right of withdrawal from the contract; to this purpose, the Client may, at his / her own option, send the following to the Owner's registered office, or to one of the addresses indicated in the "Contact" section:

- the withdrawal form, available from this Notice, below, duly completed;
- any other declaration that explicitly indicates his/her decision to withdraw from the contract.

Once the notice of withdrawal has been received, the Client's Service of the Owner will promptly contact the Client, informing him about the methods and reference (the so-called "Return number") to be indicated in the communication accompanying the return together with the reasons for the return. i.e. damages or faults.

Once the Return number has been received, the Client shall promptly send the return, taking care to carefully pack the goods in their original packaging (he commits to carefully seal the open side with adhesive tape, or put it in an external box of equivalent size), and also taking care to fill in the waybill, which will be delivered directly by the carrier in charge, indicating the invoice number relating to the purchase.

The Product must be returned untouched in its original packaging, complete with all its parts and accessories, even if the packaging had been damaged in the opening.
The return shipment is free of charge for the Client only if carried out within the European Union by means of a carrier indicated by the Owner and is considered as carried out within the terms, in accordance with the provisions of Article 57 of the Consumer Code, if delivered to the carrier without delay and in any case within fourteen (14) days from the receipt of the Return number.

On receiving the return, the Owner shall promptly check its integrity and advise the Client of the outcome.

In case of integrity of the product, the Owner shall reimburse the Customer within fourteen (14) days of the entire amount paid for the purchase of the returned Products, using the same payment system used by the Client or other means indicated by the latter.

The Client also has the right, if he/she prefers, to change the returned Product with another one of identical model and of different size or color, but he/she is not allowed to change the returned Product with a different item; in any case the Product of each authorized return shall be changed only once, free of charge.

The shipping costs for sending the changed Product are at the total charge of the Client.

The Client is also responsible for any possible damage or for the loss of the Product in the case of a method of return different from the method suggested by the Owner.

Click here to download the withdrawal form


The Clients registered to the newsletter of Roberta Pieri® will receive updates on promotions and promotional codes that can be added to the trolley during your purchase. Each code has a prearranged validity date, and after this date codes will become unusable.


For the settlement of disputes arising in connection with an online contract established with the Owner, it is possible to resort to the out-of-court resolution procedures referred to in Part V, Title II-bis, Consumer Code.
In any case, the jurisdiction of the ordinary judge is reserved (see the " Place of lawful Jurisdiction” Section of this Notice).

For his/her protection, every Consumer can apply to one of the representative consumer and user associations according to the characteristics set out in art. 137 of the Consumer Code, included in the list established by the Ministry of Economic Development, which can be found at the following address: (= Governmental Site regarding Consumer and User Associations).


In the case of purchases carried out by Clients who are not resident in a member country of the European Union, exclusive jurisdiction to know and settle any disputes arising from the interpretation or execution of this distance sales contract is reserved to the Court of Pistoia (Italy).

We wish you a pleasant time browsing our Site,

Roberta Pieri® Staff

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.


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